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Diploma In Relationship Management(M-RM-3452)

  • Last updated Apr, 2026
  • Certified Course
₹13,499 ₹21,499

Course Includes

  • Duration1 Year
  • Enrolled0
  • Lectures150
  • Videos0
  • Notes0
  • CertificateYes

What you'll learn

Develop powerful interpersonal and professional skills with our Diploma in Relationship Management, a comprehensive 1-year program designed to prepare you for success in customer-focused and people-driven industries. This course helps you master the art of communication, client handling, and long-term relationship building.

The program offers in-depth knowledge of Relationship Management, covering communication skills, customer relationship management (CRM), sales techniques, conflict resolution, business etiquette, and leadership skills. You will learn how to build trust, manage clients effectively, and maintain strong professional relationships.

With a focus on practical learning, real-life case studies, role plays, and interactive sessions, students gain hands-on experience in handling real-world situations. Regular assignments, group activities, and test series help build confidence and professionalism.

✨ Key Benefits

  • Master communication and interpersonal skills
  • Learn advanced customer and client management techniques
  • Develop skills in sales, negotiation, and conflict resolution
  • Build confidence for corporate and professional environments
  • Explore career opportunities in customer service, HR, sales, banking, and management


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Course Syllabus

Module 1: Introduction to Relationship Management

  • Meaning, Scope & Importance
  • Types of Relationships (Personal & Professional)
  • Role in Business & Organizations

Module 2: Communication Skills (Advanced)

  • Verbal & Non-Verbal Communication
  • Business Communication
  • Presentation Skills

Module 3: Customer Relationship Management (CRM)

  • CRM Concepts & Tools
  • Customer Lifecycle Management
  • Customer Retention Strategies

Module 4: Interpersonal & Personality Development

  • Self-Development & Confidence Building
  • Emotional Intelligence
  • Teamwork & Leadership

Module 5: Sales & Client Handling

  • Sales Techniques & Strategies
  • Client Interaction Skills
  • Building Long-Term Client Relationships

Module 6: Conflict Resolution & Negotiation

  • Handling Customer Complaints
  • Problem-Solving Techniques
  • Negotiation Skills

Module 7: Business Etiquette & Corporate Behavior

  • Workplace Ethics
  • Professional Etiquette
  • Time & Stress Management

Module 8: Human Resource & Organizational Behavior

  • Basics of HR Management
  • Employee Relations
  • Organizational Culture

Module 9: Digital Communication & CRM Tools

  • Email & Online Communication
  • CRM Software Basics
  • Social Media Interaction

Module 10: Practical Training & Case Studies

  • Role Plays & Group Activities
  • Real-Life Case Studies
  • Presentation & Workshops

Module 11: Internship / Project Work

  • Industry-Based Project
  • Report Preparation & Submission

Module 12: Test Series & Final Assessment

  • Assignments & Mock Tests
  • Final Examination


Course Fees

Course Fees
:
₹21499/-
Discounted Fees
:
₹ 13499/-
Course Duration
:
1 Year

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